Service information

An overview of our services

Veteran, expert employees work expertly and exactly to create an optimal solution for our customers’ problems. The specialists and technicians from the service department are ready to assist you and work to maintain long-term customer loyalty around the world.

Pre-sales service:

• Drive design, technical consultation
• Retrofits & upgrades
• Project planning
• Installation
• Face-to-face consultation
• Workshops
• Inventory analysis
• History management

After-sales service:

• Service, face-to-face support and consultation
• Expert service employees provide service at a high level of quality
• On-site repair service and system overhauls at our service centres around the world
• Maintenance and repair contracts

Maintenance, service and prevention

Maintenance contracts or regular inspections of your system at different intervals are preventive measures that ensure a seamless process flow. (inspections, biannual to triannual audits.)

• Spare part availability of many years worldwide
• Inspections, repairs by qualified specialists and technicians
• Turn-around service for complying with your standstill and the maintenance plan
• Improved efficiency of your system
• Customer workshops, individualised, practice-oriented 
• Increased service life of the machine / system

System overhauls of the pump and ROTODIFF®

The overhaul intervals depend on the specific application (average working pressure, ambient temperature etc.).

Periodic maintenance

The maintenance intervals of the drives are directly related to the individual operating conditions. Viscotherm recommends performing oil analyses periodically (approx. every 6 months). Maintenance intervals must be adjusted individually on any system depending on the oil analyses.

An overhaul is necessary when there is a drop in the efficiency of the pump or ROTODIFF, as checked during routine servicing. We recommend letting our expert personnel perform this overhaul work.

Contact with service branches